Find the answers to your questions here
Bugs: There are mosquitoes and other insects in this ecosystem, although not out on the water. The lodge offers complimentary eco-friendly repellent, but you may want to bring along insect repellent with DEET. Check the Center for Disease Control website for updates on the need for malaria pills or other medications.
Butler service: Butlers deliver drink orders to guests lounging at the pool or on the beach during the day up until dinnertime.
Cash needed/availability: The lodge accepts major credit cards. You will only need to have cash on hand to tip your fishing guide and lodge staff; either American or Mexican currency is fine. There are no banks or ATM machines in Punta Allen, so plan accordingly.
Check-in and check-out times: Check in after 3 p.m. and check out before 12 noon.
Coffee makers: There is a coffee maker in each bedroom; coffee and supplies are complimentary.
Concierge: There is a concierge to accommodate special requests and to set up all your offsite excursions.
Drinking water: Water for drinking, cooking and ice cubes is purified. You may safely use the water in the bathroom for brushing your teeth. Two bottles of water per room are provided each day. If you need more water ask.
Electricity: Round-the-clock electricity is provided in your villa. The electrical current and plugs are the same as in the U.S., so there’s no need for a converter or adaptor.
Fishing guide service: A private fishing guide in a boat shared with another fisherman is included in your package rates on all days except your arrival and departure day. We can arrange for a fishing guide and boat for a shorter timeframe on your arrival or departure day at an extra charge. Please specify this request on your pre-arrival questionnaire.
Hot water: Hot water is provided in your villa at all times of the day and night.
Housekeeping: Maid service is provided in your villa every day.
Internet access: Internet service is available in the lodge lobby only, at an extra charge (remember, we’re in a remote location). You can connect to the wireless network with your own laptop or mobile device, or use the computer station in the lobby designated for guests.
Kids: Children of any age are welcome at the lodge at free or discounted rates under age 13.
Laundry: Cut down on the laundry you pack by taking advantage of the daily laundry service. This is an extra fee.
Meal times: Breakfast is served from 6:30 to 9:00 a.m., and dinner is served from 5:30 to 9 p.m. in Kai Restaurant.
Medical: There are medical services available in the nearby village of Punta Allen. Be sure to bring all your prescription medications, and a first aid kit or other items you might potentially need.
Mini bar: There is a mini bar in each bedroom, and it is re-stocked daily with bottled water, sodas and beer. Mini bar items are an extra charge. (Note: Two bottles of water are provided free to each room every day.)
Payment: The lodge accepts major credit cards.
Pets: No pets are allowed at the lodge.
Phone service: There is no cell phone coverage in this remote area. You may charge calls to your villa room on the hotel line, or use the lodge computer or your own laptop to access the Skype network.
Security: There is a 24-hour security guard on the lodge property. Also, there is a personal safe in each bedroom, and villa fishing rod racks.
Smoking: Smoking is not allowed in the villas or lodge buildings.
Rental car: We can arrange a rental car for a day or longer so you can take your own excursions. For your convenience, the car will be dropped off at the lodge and picked up when you are finished with it.
Tipping: For your fishing guide, we recommend $20 to $50 per day per person paid in cash (U.S. or Mexican currency) directly on your last day of fishing. If you land a Grand Slam, a tip of $100 for that day is recommended. Tips for the lodge staff (restaurant waiters, bartenders or housekeepers) are not included and are at your personal discretion; you can handle this at departure time.
Weather: GrandSlam operates year-round. Spring offers pleasant weather, with sun and low winds. Summer is wind-free, creating flat, crystal clear water. But it is hotter and has rain showers too. Fall is hurricane season so there may be stormy weather; typically the weather is beautiful. Winter months are dry and cooler, but it can be windy. Daytime temperatures range from the low 70s in January to the low 90s in July.
• See the current weather at the lodge
• Review our checklist of what to bring